@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/inter-cyrillic-ext-400-normal-BQZuk6qB.woff2) format("woff2"),url(/assets/inter-cyrillic-ext-400-normal-DQukG94-.woff) format("woff");unicode-range:U+0460-052F,U+1C80-1C8A,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/inter-cyrillic-400-normal-obahsSVq.woff2) format("woff2"),url(/assets/inter-cyrillic-400-normal-HOLc17fK.woff) format("woff");unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/inter-greek-ext-400-normal-DGGRlc-M.woff2) format("woff2"),url(/assets/inter-greek-ext-400-normal-KugGGMne.woff) format("woff");unicode-range:U+1F00-1FFF}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/inter-greek-400-normal-B4URO6DV.woff2) format("woff2"),url(/assets/inter-greek-400-normal-q2sYcFCs.woff) format("woff");unicode-range:U+0370-0377,U+037A-037F,U+0384-038A,U+038C,U+038E-03A1,U+03A3-03FF}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/inter-vietnamese-400-normal-DMkecbls.woff2) format("woff2"),url(/assets/inter-vietnamese-400-normal-Bbgyi5SW.woff) format("woff");unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/inter-latin-ext-400-normal-C1nco2VV.woff2) format("woff2"),url(/assets/inter-latin-ext-400-normal-77YHD8bZ.woff) format("woff");unicode-range:U+0100-02BA,U+02BD-02C5,U+02C7-02CC,U+02CE-02D7,U+02DD-02FF,U+0304,U+0308,U+0329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/inter-latin-400-normal-C38fXH4l.woff2) format("woff2"),url(/assets/inter-latin-400-normal-CyCys3Eg.woff) format("woff");unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/inter-cyrillic-ext-500-normal-B0yAr1jD.woff2) format("woff2"),url(/assets/inter-cyrillic-ext-500-normal-BmqWE9Dz.woff) format("woff");unicode-range:U+0460-052F,U+1C80-1C8A,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/inter-cyrillic-500-normal-BasfLYem.woff2) format("woff2"),url(/assets/inter-cyrillic-500-normal-CxZf_p3X.woff) format("woff");unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/inter-greek-ext-500-normal-C4iEst2y.woff2) format("woff2"),url(/assets/inter-greek-ext-500-normal-2j5mBUwD.woff) format("woff");unicode-range:U+1F00-1FFF}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/inter-greek-500-normal-BIZE56-Y.woff2) format("woff2"),url(/assets/inter-greek-500-normal-Xzm54t5V.woff) format("woff");unicode-range:U+0370-0377,U+037A-037F,U+0384-038A,U+038C,U+038E-03A1,U+03A3-03FF}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/inter-vietnamese-500-normal-DOriooB6.woff2) format("woff2"),url(/assets/inter-vietnamese-500-normal-mJboJaSs.woff) format("woff");unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/inter-latin-ext-500-normal-CV4jyFjo.woff2) format("woff2"),url(/assets/inter-latin-ext-500-normal-BxGbmqWO.woff) format("woff");unicode-range:U+0100-02BA,U+02BD-02C5,U+02C7-02CC,U+02CE-02D7,U+02DD-02FF,U+0304,U+0308,U+0329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/inter-latin-500-normal-Cerq10X2.woff2) format("woff2"),url(/assets/inter-latin-500-normal-BL9OpVg8.woff) format("woff");unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:600;src:url(/assets/inter-cyrillic-ext-600-normal-Dfes3d0z.woff2) format("woff2"),url(/assets/inter-cyrillic-ext-600-normal-Bcila6Z-.woff) format("woff");unicode-range:U+0460-052F,U+1C80-1C8A,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:600;src:url(/assets/inter-cyrillic-600-normal-CWCymEST.woff2) format("woff2"),url(/assets/inter-cyrillic-600-normal-4D_pXhcN.woff) format("woff");unicode-range:U+0301,U+0400-045F,U+0490-0491,U+04B0-04B1,U+2116}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:600;src:url(/assets/inter-greek-ext-600-normal-DRtmH8MT.woff2) format("woff2"),url(/assets/inter-greek-ext-600-normal-B8X0CLgF.woff) format("woff");unicode-range:U+1F00-1FFF}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:600;src:url(/assets/inter-greek-600-normal-plRanbMR.woff2) format("woff2"),url(/assets/inter-greek-600-normal-BZpKdvQh.woff) format("woff");unicode-range:U+0370-0377,U+037A-037F,U+0384-038A,U+038C,U+038E-03A1,U+03A3-03FF}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:600;src:url(/assets/inter-vietnamese-600-normal-Cc8MFFhd.woff2) format("woff2"),url(/assets/inter-vietnamese-600-normal-BuLX-rYi.woff) format("woff");unicode-range:U+0102-0103,U+0110-0111,U+0128-0129,U+0168-0169,U+01A0-01A1,U+01AF-01B0,U+0300-0301,U+0303-0304,U+0308-0309,U+0323,U+0329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:600;src:url(/assets/inter-latin-ext-600-normal-D2bJ5OIk.woff2) format("woff2"),url(/assets/inter-latin-ext-600-normal-CIVaiw4L.woff) format("woff");unicode-range:U+0100-02BA,U+02BD-02C5,U+02C7-02CC,U+02CE-02D7,U+02DD-02FF,U+0304,U+0308,U+0329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:600;src:url(/assets/inter-latin-600-normal-LgqL8muc.woff2) format("woff2"),url(/assets/inter-latin-600-normal-CiBQ2DWP.woff) format("woff");unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}:root{--bg-app: #1a1a1a;--bg-sidebar: #212121;--bg-surface: #252525;--bg-surface-alt: #1e1e1e;--bg-input: #333333;--bg-menu: #2d2d2d;--bg-hover: #333333;--bg-selected: #3d3d3d;--border: #333333;--border-input: #444444;--border-input-hover: #666666;--text: #e0e0e0;--text-strong: #ffffff;--text-muted: #aaaaaa;--text-dim: #888888;--text-faint: #666666;--accent: #4a90e2;--accent-hover: #357abd;--accent-hover-2: #3a7bc8;--success: #27ae60;--success-hover: #219150;--danger: #e74c3c;--danger-hover: #c0392b;--warning: #f39c12;--warning-hover: #d9880b;--hold: #e67e22;--hold-hover: #cf6d15;--purple: #9b59b6;--purple-hover: #844d9e;--teal: #16a085;--teal-hover: #128a72;--yellow: #f1c40f;--banner-bg: #2d5f8a;--internal-bg: #664d00;--internal-fg: #ffd54f;--bg-base: var(--bg-surface);--bg-subtle: var(--bg-surface-alt);--border-subtle: var(--border);--border-strong: var(--border-input);--text-primary: var(--text);--text-secondary: var(--text-muted);--text-tertiary: var(--text-dim);--text-disabled: var(--text-faint);--accent-subtle: rgba(74, 144, 226, .18);--focus-ring: rgba(74, 144, 226, .55);--gray-100: #333333;--gray-300: #666666;--gray-400: #888888;--gray-800: #333333;--radius-sm: 4px;--radius-md: 4px;--radius-lg: 6px;--radius-pill: 999px;--fs-micro: 12px;--fs-meta: 12px;--fs-ui: 14px;--fs-body: 14px;--fs-title: 28px;--fs-subtitle: 18px;--fs-stat: 24px;--shadow-dropdown: 0 4px 12px rgba(0, 0, 0, .5);--shadow-modal: 0 8px 30px rgba(0, 0, 0, .6);--font-sans: "Segoe UI", -apple-system, "Inter", sans-serif}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;background:var(--bg-app);color:var(--text);font-family:var(--font-sans);font-size:var(--fs-ui);line-height:1.45}.tnum{font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.boot{margin:10vh auto 0;width:400px;padding:40px;text-align:center;background:var(--bg-surface);border:1px solid var(--border);border-radius:10px;color:var(--text-muted)}.boot.error{color:var(--danger)}.shell{display:flex;height:100%}.sidebar{width:250px;flex:none;background:var(--bg-sidebar);border-right:1px solid var(--border);display:flex;flex-direction:column;gap:12px;padding:40px 20px 20px;overflow-y:auto}.side-logo{color:var(--accent);font-size:22px;font-weight:700;padding:0 10px 10px;flex:none}.side-row{display:flex;align-items:center;gap:8px;padding:10px;border-radius:5px;color:#ccc;text-decoration:none;font-size:16px;cursor:pointer;background:transparent}.side-row:hover,.side-row.active{color:var(--text-strong);background:var(--bg-hover)}.side-row .grow{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.side-row .count{color:var(--text-dim);font-size:var(--fs-meta)}.side-user{margin-top:auto;padding:12px 10px 0;border-top:1px solid var(--border);color:var(--text-dim);font-size:12px;display:flex;flex-direction:column;gap:4px}.side-user .name{color:var(--text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.side-user button{height:auto;padding:0;border:none;background:none;color:var(--yellow);font-size:11px;justify-content:flex-start}.side-user button:hover{text-decoration:underline;color:#f9e154;background:none}.side-user a{color:var(--text-dim);font-size:11px;text-decoration:none}.side-user a:hover{color:var(--text-strong);text-decoration:underline}.content{flex:1;min-width:0;display:flex;flex-direction:column;overflow:hidden;background:var(--bg-app)}.view-header{flex:none;display:flex;align-items:center;gap:20px;padding:30px 40px 10px;background:var(--bg-app)}.view-header h1{font-size:var(--fs-title);font-weight:700;color:var(--text-strong);margin:0}.view-header .back{display:inline-flex;align-items:center;justify-content:center;height:32px;min-width:80px;padding:0 12px;border:1px solid #555;border-radius:4px;color:var(--text-muted);text-decoration:none;font-size:14px}.view-header .back:hover{color:var(--text-strong);background:var(--bg-hover)}.view-header .head-actions{display:inline-flex;gap:6px;margin-right:12px}.view-body{flex:1;overflow-y:auto}.pad{padding:10px 40px 40px}h2{font-size:var(--fs-subtitle);font-weight:700;color:var(--text-strong);margin:24px 0 8px}button,.btn,.btn-new{font:inherit;cursor:pointer;height:36px;padding:0 16px;border-radius:5px;border:none;background:var(--accent);color:var(--text-strong);font-weight:700;display:inline-flex;align-items:center;gap:6px;justify-content:center;text-decoration:none;vertical-align:middle}button:hover,.btn:hover,.btn-new:hover{background:var(--accent-hover)}.btn-new{margin:4px 0}a.btn-new{line-height:36px}button.primary{background:var(--accent)}button.ghost{background:transparent;color:var(--text-muted);border:1px solid #555;font-weight:400}button.ghost:hover{color:var(--text-strong);background:var(--bg-hover)}button.success{background:var(--success)}button.success:hover{background:var(--success-hover)}button.danger{background:var(--danger)}button.danger:hover{background:var(--danger-hover)}button.warning{background:var(--warning)}button.warning:hover{background:var(--warning-hover)}button.hold{background:var(--hold)}button.hold:hover{background:var(--hold-hover)}button.purple{background:var(--purple)}button.purple:hover{background:var(--purple-hover)}button.teal{background:var(--teal)}button.teal:hover{background:var(--teal-hover)}button:disabled{background:#555;color:#aaa;cursor:default}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:2px solid var(--focus-ring);outline-offset:1px}.icon-btn{width:36px;height:32px;padding:0;font-size:15px;font-weight:400;border-radius:5px}input,select,textarea{font:inherit;color:var(--text-strong);background:var(--bg-input);border:1px solid var(--border-input);border-radius:4px;padding:8px;min-height:36px}input:hover,select:hover,textarea:hover{border-color:var(--border-input-hover)}input::placeholder,textarea::placeholder{color:var(--text-dim)}input[type=radio],input[type=checkbox]{min-height:0;accent-color:var(--accent)}select option{background:var(--bg-menu);color:var(--text-strong)}label{font-size:var(--fs-ui);color:var(--text-muted)}.pill{display:inline-block;padding:2px 8px;border-radius:var(--radius-pill);font-size:12px;font-weight:700;white-space:nowrap;text-transform:uppercase;color:var(--text-strong);background:var(--bg-input);border:1px solid var(--border-input)}.pill.st-open{color:var(--warning);border-color:#f39c1280;background:transparent}.pill.st-resolved{color:var(--success);border-color:#27ae6080;background:transparent}.pill.st-canceled{color:var(--text-dim)}.hold-text{color:var(--warning);font-weight:700}.action-text{color:var(--danger);font-weight:700}.tpl-link{display:inline-block;font-size:10px;font-weight:700;letter-spacing:.05em;color:#9cc4f0;border:1px solid #35659c;border-radius:3px;padding:0 5px;margin-right:6px;vertical-align:middle}.banner.warn{border-color:var(--warning);color:var(--warning)}.lane-strip .chip.action.on{background:var(--danger);border-color:var(--danger);color:var(--text-strong)}.tkey{font-size:var(--fs-meta);color:var(--text-muted);font-variant-numeric:tabular-nums}.muted{color:var(--text-muted)}.error-block{color:var(--text-strong);background:#e74c3c2e;border:1px solid var(--danger);border-radius:6px;padding:12px 16px;margin:8px 0}.banner{background:var(--banner-bg);border:1px solid var(--accent);border-radius:6px;padding:10px 16px;color:var(--text-strong);font-weight:700;display:flex;align-items:center;gap:12px}.tabs{display:flex;gap:2px;border-bottom:1px solid var(--border)}.tabs button{background:var(--bg-input);color:var(--text-muted);height:40px;padding:0 20px;border-radius:4px 4px 0 0;font-weight:400;border-bottom:2px solid transparent}.tabs button:hover{background:var(--bg-selected)}.tabs button.active{background:var(--bg-surface);color:var(--text-strong);border-bottom-color:var(--accent)}.tabs .n{color:var(--text-dim);font-size:var(--fs-meta);margin-left:5px}.tlist{width:100%;border-collapse:collapse;background:var(--bg-surface);border:1px solid var(--border);color:var(--text-strong)}.tlist thead td,.tlist th{background:var(--bg-input);color:var(--text-strong);padding:10px;font-weight:700;border:none;text-align:left}.tlist td{border-bottom:1px solid var(--border);padding:10px}.tlist tbody tr{cursor:pointer}.tlist tbody tr:hover{background:var(--bg-hover)}.tlist tbody tr.selected{background:var(--bg-selected)}.tlist .c-key{width:70px}.tlist .t{font-weight:700}.tlist .sub{font-size:var(--fs-micro);color:var(--text-muted)}.tlist .c-when{width:90px;text-align:right;color:var(--text-muted);font-size:var(--fs-micro);white-space:nowrap}.tlist .field-error{color:var(--danger);font-size:var(--fs-micro)}.skeleton-row td>div{height:12px;border-radius:4px;background:var(--bg-input);animation:pulse 1.2s ease-in-out infinite}@keyframes pulse{50%{opacity:.45}}.empty-state{text-align:center;padding:64px 20px;color:var(--text-muted)}.note-card{display:flex;gap:10px;margin:10px 0}.note-card .bubble{flex:1;min-width:0;background:var(--bg-surface);border:1px solid var(--border-input);border-radius:4px;padding:10px 12px}.note-card .head{display:flex;align-items:center;gap:8px;margin-bottom:4px}.note-card .who{font-weight:700;color:var(--text-strong)}.note-card .chip{font-size:11px;color:var(--text-muted);border:1px solid var(--border-input);border-radius:var(--radius-pill);padding:0 7px;line-height:16px}.note-card .when{margin-left:auto;color:var(--text-dim);font-size:var(--fs-micro)}.note-card .body{font-size:var(--fs-body);white-space:pre-wrap;overflow-wrap:break-word;line-height:1.6}.note-card .internal{background:var(--internal-bg);color:var(--internal-fg);padding:6px 10px;border-radius:4px;margin-bottom:6px}.field-error{color:var(--danger);font-size:var(--fs-micro)}.form-page{max-width:640px;margin:0 auto;padding:24px 20px 96px}.panel{background:var(--bg-surface);border:1px solid var(--border);border-radius:6px;padding:12px 16px;margin-top:12px}.panel h3{margin:0 0 10px;font-size:16px;font-weight:600;color:var(--accent)}.panel h3 .small{font-weight:400;margin-left:8px}.small{font-size:var(--fs-micro)}.ticket-page .ticket-status{display:flex;flex-wrap:wrap;align-items:center;gap:8px;color:var(--text-muted);margin:4px 0 8px}.ticket-page .ticket-status .sep{color:var(--text-faint)}.ticket-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:12px}@media(max-width:1280px){.ticket-grid{grid-template-columns:minmax(0,1fr)}}.tlist.kv{background:transparent;border:none}.tlist.kv td{padding:6px 8px;border-bottom:1px solid var(--border);vertical-align:top}.tlist.kv td.k{color:var(--text-muted);width:170px;white-space:nowrap}.tlist.kv tbody tr{cursor:default}.tlist.kv tbody tr:hover{background:transparent}.tlist.kv .body{margin:0;font:inherit}.panel.work textarea{width:100%;margin-bottom:8px}.actions-row{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin:8px 0}.actions-row .lbl{color:var(--text-muted);min-width:130px}.actions-row select,.actions-row input{min-width:160px}.actions-row label.small input{margin-right:4px}.panel.thread .history-body{height:520px}.case-comms .panel.thread.tall .history-body{height:calc(100vh - 230px);min-height:480px}.panel.thread .tl-scroll{max-height:560px}.case-comms .panel.thread.tall .tl-scroll{max-height:calc(100vh - 250px);min-height:420px}.content.popup-only{display:block;min-height:100vh}.case-comms .muted a{color:var(--accent);text-decoration:none}.case-comms .muted a:hover{text-decoration:underline}.popup-bar{display:flex;align-items:center;gap:12px;padding:10px 16px;border-bottom:1px solid var(--border-input);background:var(--bg-surface)}.popup-bar h2{margin:0;font-size:17px}.case-comms.popup .panel.thread.tall .history-body{height:calc(100vh - 150px);min-height:360px}.case-comms.popup .panel.thread.tall .tl-scroll{max-height:calc(100vh - 190px);min-height:320px}.tlist.history tbody tr{cursor:default}.note-card .customer-part{border-left:3px solid var(--accent);padding-left:8px;margin-top:6px}button.small{height:28px;padding:0 10px;font-size:12px;margin-top:6px}.stat-tiles{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:12px;margin-bottom:24px}.stat-tile{background:var(--bg-surface);border:1px solid var(--border);border-radius:6px;padding:12px 16px}.stat-tile .n{font-size:var(--fs-stat);font-weight:700;color:var(--text-strong);font-variant-numeric:tabular-nums}.stat-tile .l{font-size:var(--fs-meta);color:var(--text-muted)}.alist{width:100%;border-collapse:collapse;background:var(--bg-surface);border:1px solid var(--border)}.alist th{text-align:left;background:var(--bg-input);color:var(--text-strong);padding:10px;font-weight:700}.alist td{padding:8px 10px;border-bottom:1px solid var(--border)}.dialog-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0009;display:flex;align-items:center;justify-content:center;z-index:50}.dialog{background:var(--bg-surface);border:1px solid var(--border-input);border-radius:8px;padding:20px;box-shadow:var(--shadow-modal);min-width:480px;max-width:90vw;max-height:90vh;overflow:auto}.dialog h2{margin:0 0 16px}.dialog .row{display:flex;align-items:center;gap:10px;margin-bottom:15px}.dialog .row label{width:120px;flex:none}.dialog .row input,.dialog .row select,.dialog .row textarea{flex:1}.dialog .foot{display:flex;justify-content:flex-end;gap:10px;margin-top:20px}@media(max-width:1024px){.sidebar{display:none}}.nowrap{white-space:nowrap}.topbar{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:12px}.topbar select{min-width:140px}.topbar .grow,.banner .grow{flex:1}.lane-strip{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:12px}.lane-strip .sep{width:1px;height:24px;background:var(--border-input);margin:0 4px}.chip{height:32px;padding:0 12px;border-radius:16px;font-weight:400;background:var(--bg-input);color:var(--text-muted);border:1px solid var(--border-input)}.chip:hover{background:var(--bg-selected);color:var(--text-strong)}.chip.on{background:var(--accent);color:var(--text-strong);border-color:var(--accent)}.chip.dept.on{background:var(--teal);border-color:var(--teal)}.chip .n{margin-left:6px;font-size:var(--fs-meta);opacity:.85}.tlist.dash td{vertical-align:top;min-height:80px}.tlist.dash tbody tr{height:80px}.tlist.dash th.sortable{cursor:pointer;-webkit-user-select:none;user-select:none}.tlist.dash th.sortable:hover{color:var(--accent)}.tlist.dash .case-cell{cursor:pointer}.tlist.dash .case-cell:hover .t{color:var(--accent);text-decoration:underline}.tlist.dash .status-cell{font-weight:700}.tlist.dash .status-cell .sub{font-weight:400}.actions-cell{white-space:nowrap}.actions-cell .icon-btn{margin-right:6px}.icon-btn.act-mail{background:var(--accent)}.icon-btn.act-mail:hover{background:var(--accent-hover-2)}.icon-btn.act-sms{background:var(--purple)}.icon-btn.act-sms:hover{background:var(--purple-hover)}.icon-btn.act-ok{background:var(--success)}.icon-btn.act-ok:hover{background:var(--success-hover)}.icon-btn.act-play{background:var(--teal)}.icon-btn.act-play:hover{background:var(--teal-hover)}.icon-btn.act-hold{background:var(--hold)}.icon-btn.act-hold:hover{background:var(--hold-hover)}.icon-btn.act-reopen{background:var(--warning)}.icon-btn.act-reopen:hover{background:var(--warning-hover)}.ctx-menu{position:fixed;z-index:60;background:var(--bg-input);border:1px solid var(--border-input);padding:4px;border-radius:4px;box-shadow:var(--shadow-dropdown);display:flex;flex-direction:column;min-width:200px}.ctx-menu button{background:transparent;color:var(--text-strong);font-weight:400;height:auto;padding:8px 20px;justify-content:flex-start;border-radius:3px}.ctx-menu button:hover{background:var(--accent)}.ctx-menu .ctx-hint{color:var(--text-faint);font-size:11px;padding:6px 20px 4px;border-top:1px solid var(--border-input);margin-top:4px}.dialog.history{width:1200px;max-width:95vw;height:750px;max-height:92vh;display:flex;flex-direction:column;padding:15px}.dialog.history h2{font-size:18px;margin:0 0 10px}.history-body{flex:1;min-height:0;display:flex;gap:10px}.history-list{width:300px;flex:none;background:var(--bg-surface);border:1px solid var(--border-input);border-radius:4px;overflow-y:auto}.history-list .item{padding:8px;border-bottom:1px solid var(--border);cursor:pointer;font-size:13px}.history-list .item:hover{background:#3a3a3a}.history-list .item.on{background:var(--accent);color:var(--text-strong)}.history-list .item .dir{font-weight:700}.history-list .item .att{color:var(--text-muted)}.history-list .item.on .att{color:var(--text-strong)}.history-content{flex:1;min-width:0;display:flex;flex-direction:column;gap:10px}.history-pane{flex:1;min-height:0;overflow-y:auto;background:var(--bg-surface);border:1px solid var(--border-input);border-radius:4px;padding:15px;font-size:13px;line-height:1.6}.history-pane .internal{background:var(--internal-bg);color:var(--internal-fg);padding:8px 12px;border-radius:4px;margin-bottom:10px;font-weight:700}.history-pane h3{color:var(--accent);font-size:20px;font-weight:600;margin:0 0 8px}.history-pane .meta{color:var(--text-muted);font-size:12px;border-bottom:1px solid var(--border-input);padding-bottom:8px;margin-bottom:10px}.history-pane .text{white-space:pre-wrap;overflow-wrap:break-word}.history-pane .html-body{display:block;width:100%;height:100%;min-height:380px;border:0;border-radius:4px;background:#fff}.history-pane .quoted{margin-top:14px;border-left:2px solid #555;padding-left:10px;color:#777}.history-pane .quoted .h{font-style:italic;margin-bottom:4px}.history-files{flex:none;background:var(--bg-surface);border:1px solid var(--border-input);border-radius:4px;padding:10px}.history-files .title{font-weight:700;margin-bottom:6px}.history-files .files{max-height:120px;overflow-y:auto}.history-files .file .marks{margin-left:8px;font-size:11px;white-space:nowrap}.history-files .mark{margin-right:8px;color:var(--text-muted)}.history-files .mark.ok{color:#7cc47f}.history-files .mark.bad{color:#e57373}.history-files .mark.wait{color:#d9b44a}.history-files .why{margin-top:6px;font-size:12px;color:var(--text-muted)}.history-files .foot .muted{font-size:12px;color:var(--text-muted)}.history-files .file{padding:4px 8px;cursor:pointer;border-radius:3px;font-size:13px}.history-files .file:hover{background:#3a3a3a}.history-files .file.on{background:var(--accent)}.history-files .foot{display:flex;align-items:center;gap:10px;margin-top:8px}.history-empty{padding:8px;color:var(--text-muted)}.tlist.dash td.dbl{cursor:pointer}.dialog.newcase{width:640px}.dialog.newcase .row label:first-child{width:120px}.dialog.newcase input.ro{background:#222;color:var(--text-muted)}.dialog.newcase .depts{display:flex;gap:16px;flex-wrap:wrap}.dialog.newcase .depts label{color:var(--text)}.dialog.newcase .help{display:inline-flex;align-items:center;justify-content:center;width:20px;height:20px;border-radius:50%;background:var(--accent);color:#fff;font-size:12px;font-weight:700;cursor:pointer}.dialog.compose{width:720px}.dialog.sms{width:480px}.dialog.hold{width:520px}.dialog .row.top{align-items:flex-start}.dialog fieldset.hold-internal{border:1px solid var(--border);border-radius:6px;padding:12px 12px 2px;margin:0 0 14px}.dialog fieldset.hold-internal legend{padding:0 6px;font-size:12px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.04em}.dialog .hold-info.customer-half{margin-top:0}.dialog .row .ro-list{flex:1;margin:0;padding:0;list-style:none}.dialog .row .ro-list li{padding:2px 0}.dialog .row label.accent{color:var(--accent)}.dialog input.ro{background:#222;color:var(--text-muted)}.dialog input.ro.nophone{color:var(--danger);border-color:var(--danger)}.dialog .row select optgroup{font-style:normal;font-weight:600;color:var(--text-muted);background:var(--bg)}.dialog .row select optgroup option{font-weight:400;color:var(--text)}.dialog .readonly-to{flex:1;min-width:0;color:var(--text-muted);font-size:13px;padding:6px 0}.dialog .files{flex:1;min-width:0;display:flex;flex-direction:column;gap:4px;max-height:200px;overflow-y:auto}.dialog .files label.file{color:var(--text);font-size:13px}.dialog .files label.file.core{color:var(--text-muted)}.dialog .upload{flex:1;min-width:0;display:flex;flex-direction:column;gap:6px}.dialog .upload .pick{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.dialog .upload .pick input[type=file]{flex:1;min-width:220px;color:var(--text-muted);font-size:13px}.dialog .upload .pick select{flex:none;width:auto}.dialog .upload .pick button{flex:none;white-space:nowrap}.dialog .counter{text-align:right;color:var(--text-dim);font-size:12px}.dialog .counter.over{color:var(--danger)}.dialog .hold-info{color:var(--warning);font-size:12px;margin:0 0 15px}.search-wrap{display:inline-flex;align-items:center;gap:6px}input.rounded{border-radius:20px;padding-left:14px}.search-wrap .clear{height:32px;padding:0 10px}.badge{display:inline-block;min-width:90px;text-align:center;padding:3px 8px;border-radius:12px;font-size:11px;font-weight:700;color:#fff;background:#7f8c8d}.badge.loc-nyc{background:#3498db}.badge.loc-hv{background:#27ae60}.badge.type-clinical{background:#9b59b6}.badge.type-lab{background:#e67e22}.badge.pref-email_only{background:#1abc9c}.badge.pref-both{background:#f1c40f;color:#222}.tlist.clients tbody tr{height:40px}.tlist.clients tr.retired td{color:var(--text-faint)}.dialog.client-edit{width:720px}.dialog.client-edit .row label:first-child{width:170px}.dialog .contacts-title{font-size:15px;margin:18px 0 8px;color:var(--text-strong)}.tlist.contacts td{padding:6px 10px;font-size:13px}.dialog .row.add-contact{align-items:center;margin-top:10px}.split{display:flex;gap:16px;min-height:480px;align-items:flex-start}.split-left{width:300px;flex:none;display:flex;flex-direction:column;position:sticky;top:0;max-height:100vh}.split-left .tlist-wrap{flex:1;background:var(--bg-input);border:1px solid var(--border-input);border-radius:4px;overflow-y:auto;max-height:60vh}.tpl-item{padding:10px 12px;border-bottom:1px solid var(--border);cursor:pointer;font-size:13px}.tpl-item:hover{background:var(--bg-selected)}.tpl-item.on{background:var(--accent);color:#fff}.tpl-item.retired{color:var(--text-faint)}.split-right{flex:2;min-width:0;background:var(--bg-surface-alt);border:1px solid var(--border);border-radius:6px;padding:16px}.split-right .row{display:flex;align-items:center;gap:10px;margin-bottom:15px}.split-right .row>label:first-child{width:130px;flex:none}.split-right .row>input,.split-right .row>select,.split-right .row>textarea,.split-right .field>input,.split-right .field>select,.split-right .field>textarea,.split-right .field>.row>input,.split-right .field>.row>select{flex:1}.split-right .row.top,.split-right .row.hinted{align-items:flex-start}.split-right .row.hinted>label:first-child{padding-top:7px}.split-right .field{flex:1;min-width:0;display:flex;flex-direction:column;gap:5px}.split-right .field>.row{margin-bottom:0}.split-right .hint{margin:0;font-size:12px;line-height:1.5;color:var(--text-muted)}.split-right .foot{display:flex;align-items:center;gap:10px;margin-top:16px}.split-right .foot .grow{flex:1}fieldset.filing{border:1px solid var(--border-input);border-radius:4px;padding:8px 12px 4px;margin:0 0 15px}fieldset.filing legend{color:var(--text-muted);font-size:12px;padding:0 6px}fieldset.tgroup{border:1px solid var(--border-input);border-radius:4px;padding:10px 12px 4px;margin:0 0 15px}fieldset.tgroup legend{color:var(--text-muted);font-size:12px;padding:0 6px}fieldset.tgroup .chipstrip{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:15px}fieldset.tgroup .chipstrip>.lbl{width:130px;flex:none;color:var(--text-muted);font-size:12px}.tlist.activity td{padding:6px 10px;font-size:13px}.tlist.activity td.msg{white-space:pre-wrap;overflow-wrap:anywhere}.level{display:inline-block;padding:2px 8px;border-radius:3px;font-size:11px;font-weight:700}.level-error{background:#8b2635;color:#ffb3ba}.level-warning{background:#8b6914;color:#ffe5b4}.level-info{background:#2d5016;color:#b8e6b8}.resend-dc{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:10px}.resend-dc input{flex:1 1 260px;min-width:200px}.tl-wrap{display:flex;flex-direction:column;gap:8px;min-height:0}.tl-tools{display:flex;flex-wrap:wrap;align-items:center;gap:6px}.tl-tools .lbl{color:var(--text-dim);font-size:11px;text-transform:uppercase;letter-spacing:.06em;margin-right:4px}.tl-tools .sp{flex:1}.tl-tools .tl-filter{height:26px;padding:0 9px;font-size:12px;margin:0;background:var(--bg-surface);border:1px solid var(--border-input);color:var(--text);width:auto}.tl-tools .tl-filter.on{background:var(--accent);border-color:var(--accent);color:var(--text-strong)}.tl-tools .tl-filter:disabled{opacity:.45}.tl-scroll{overflow-y:auto;background:var(--bg-app);border:1px solid var(--border-input);border-radius:4px;padding:12px 14px 16px}.tl{position:relative;display:grid;gap:6px;min-width:560px}.tl:before{content:"";position:absolute;left:50%;top:0;bottom:0;width:2px;background:var(--border);transform:translate(-1px)}.tl-row{position:relative;display:grid;grid-template-columns:1fr 40px 1fr;align-items:start}.tl-row.mark{grid-template-columns:1fr;justify-items:center}.tl-dot{grid-column:2;justify-self:center;width:10px;height:10px;border-radius:50%;margin-top:12px;border:2px solid var(--bg-app);background:var(--text-dim)}.tl-row.in .tl-dot{background:var(--success)}.tl-row.out .tl-dot{background:var(--accent)}.tl-row.in .tl-entry{grid-column:1;border-left:3px solid var(--success);margin-right:6px}.tl-row.out .tl-entry{grid-column:3;border-right:3px solid var(--accent);margin-left:6px}.tl-row.out .tl-entry.note{border-right-color:var(--purple)}.tl-row.out .tl-entry.reminder{border-right-color:var(--border-input);opacity:.8}.tl-row.in .tl-entry.portal{border-left-color:var(--yellow)}.tl-entry{background:var(--bg-surface);border:1px solid var(--border);border-radius:6px;padding:7px 10px;cursor:pointer;display:grid;gap:3px;min-width:0;font-size:13px}.tl-entry:hover{background:var(--bg-hover)}.tl-entry:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.tl-line1{display:flex;align-items:baseline;gap:8px;min-width:0}.tl-line1 .who{font-weight:600;color:var(--text-strong);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.tl-line1 .when{color:var(--text-dim);font-size:11px;margin-left:auto;white-space:nowrap;font-variant-numeric:tabular-nums}.tl-line1 .tk,.tl-pill .tk{color:var(--text-dim);font-size:11px;white-space:nowrap}.tl-chip{font-size:10px;font-weight:700;letter-spacing:.05em;padding:1px 5px;border-radius:3px;border:1px solid;white-space:nowrap}.tl-chip.email{color:#9cc4f0;border-color:#35659c}.tl-chip.text{color:#7fd6c2;border-color:var(--teal)}.tl-chip.portal{color:var(--yellow);border-color:#8a7208}.tl-chip.note{color:#cfa5e6;border-color:var(--purple)}.tl-chip.reminder{color:var(--text-dim);border-color:var(--border-input)}.tl-chip.internal{color:var(--internal-fg);border-color:var(--internal-bg)}.tl-chip.state{color:var(--warning);border-color:var(--warning);text-transform:uppercase}.tl-line2{color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.tl-entry.open .tl-line2{white-space:normal;color:var(--text-strong);font-weight:600}.tl-files{display:flex;flex-wrap:wrap;gap:5px}.tl-file{display:inline-flex;align-items:center;gap:5px;font-size:11px;color:var(--text-muted);background:var(--bg-surface-alt);border:1px solid var(--border);border-radius:3px;padding:1px 6px}.tl-m{font-size:10px}.tl-m.ok{color:#7cc47f}.tl-m.wait{color:#d9b44a}.tl-m.bad{color:#e57373}.tl-m.no{color:var(--text-faint)}.tl-full{display:grid;gap:8px;border-top:1px solid var(--border);margin-top:4px;padding-top:8px;cursor:default}.tl-full .history-pane{max-height:480px}.tl-full .history-pane .html-body{min-height:300px}.tl-acts{display:flex;align-items:center;gap:10px}.tl-acts a{color:var(--accent);text-decoration:none}.tl-acts a:hover{text-decoration:underline}.tl-acts .ghost.small{margin-left:auto;margin-top:0}.tl-pill{position:relative;z-index:1;background:var(--bg-surface-alt);border:1px solid var(--border-input);color:var(--text-muted);border-radius:999px;padding:2px 10px;font-size:11px;display:inline-flex;gap:6px;align-items:center;max-width:100%;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.tl-pill b{color:var(--text);font-weight:600}.tl-pill.day{background:var(--bg-app);border-color:transparent;color:var(--text-dim);text-transform:uppercase;letter-spacing:.06em;font-size:10px;margin:4px 0}.tl-pill.action,.tl-pill.action b{border-color:var(--danger);color:#f0a39a}.tl-pill.warn,.tl-pill.warn b{border-color:var(--warning);color:#f5c77a}.tl-pill.ok,.tl-pill.ok b{border-color:var(--success);color:#8fdcab}.tl-pill.resent,.tl-pill.resent b{border-color:var(--purple);color:#cfa5e6}.tl-pill.hold,.tl-pill.hold b{border-color:var(--hold);color:#f3b27a}button.tl-pill.fold{width:auto;height:auto;margin:0;cursor:pointer;font:inherit;font-size:11px}button.tl-pill.fold:hover{background:var(--bg-hover)}@media(max-width:720px){.tl{min-width:0}.tl-row{grid-template-columns:1fr 24px 1fr}}